I booked a 1:30 PM appointment and arrived on time. I sat down (no one greeted me) and watched two walk-ins who came after me be warmly greeted and helped first, while I was left waiting without any acknowledgment. After 25 minutes, I got up to leave — only then did anyone speak to me. As a Black woman, the difference in treatment compared to the two white customers was clear. Completely unprofessional. I will not return.